Slack connection issues
If Slack won't connect or your integration stopped working, try these troubleshooting steps.
Common issues
Authorization failed — You may not have admin permissions in Slack. Ask your Slack workspace admin to connect the integration.
Connection expired — Slack tokens can expire. Disconnect and reconnect the integration in Settings → Integrations.
Contacts not syncing — Check that automatic sync is enabled in the Slack integration settings.
Can't import members — Verify that Smiile has permission to access your Slack workspace member list.
Reconnect Slack
Go to Settings → Integrations
Click Disconnect next to Slack
Click Connect Slack again
Sign in and authorize Smiile
Disconnecting Slack does not delete imported contacts. They remain in your Smiile directory.
Still having issues?
Contact support with details about the error message or behavior you're seeing.